We’re here to help you have the best shopping experience possible.
Below you’ll find answers to common questions about shipping, tariffs, and how to get in touch with us.
If you can’t find what you’re looking for, feel free to contact us directly.
Shipping Information
Learn about our shipping methods, processing times, and delivery estimates.
Tariff & Duties
Find answers to common questions about customs duties and import taxes.
Contact Us
Need personal assistance? We’re happy to help.
Shipping Information
We currently ship to many countries worldwide.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or public holidays.
Shipping Time
- Delivery times vary depending on destination and shipping method.
- Estimated delivery times will be shown at checkout.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking details.
Delays
Please note that delivery times may be affected by:
- Customs clearance
- Local courier delays
- Public holidays or peak seasons
If your order has not arrived within the expected timeframe, please contact us.
Tariff & Customs FAQ
Do I need to pay customs duties or import taxes?
- Customs duties and import taxes are determined by your local customs authority and are not included in our product prices or shipping fees.
Who is responsible for these fees?
- The customer is responsible for any customs duties, taxes, or additional charges imposed by their country.
What happens if I refuse to pay customs fees?
- If a shipment is refused due to unpaid customs charges, the order may be returned or abandoned. In such cases, refunds may not be possible.
Can you mark my order as a gift or lower value?
- We are unable to modify customs declarations, as this is against international shipping regulations.
Contact Us
We’d love to hear from you, to reach us:
- Email: poseidon82@163.com
Response time:
- Within 1–2 business days
Before contacting us, please include:
- Your order number
- A brief description of your question or issue
Our support team is available Monday to Friday, excluding public holidays.